You can still do this if 30 days since you received the item. Remember that eBay Money Back Guarantee only covers eligible transactions that are completed ON eBay.co.uk and paid for with PayPal. If you're unsure whether the request was genuine or not, check your eBay Messages as we will … To get your money back, you need to either let us know that you have not received your item or open a return if the item did arrive. Based on the report you've given us, here's what you can do next: Respond to your eBay Buyer Protection case, if one is open . We'll make sure you either receive the item you ordered, or get your money back. if a seller is using the message system to make threats of sending someone to rape you this has become a police matter. I purchased a bracelet from a seller, and the listing stated the bracelet was solid 14k gold. Check on:  The seller has violated one of eBay’s policies, click continue. i opened a case with ebay but it was going nowhere fast so i decided to sell the phone on and stated in the advert that it was damaged.case was closed, i sold the phone and .i got the same money so it wasnt to bad. Then he starts threatening me again about how I canceled without his consent and that the history of the messages "doesn't lie".. If you didn't get your item, you're covered under eBay Money Back Guarantee. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Go to the Seller Information section at the top of the listing and select Contact Seller. (Calling someone a “lowdown mud-sucking cretin” doesn’t provide any useful info to anyone — and doesn’t reflect well on you, either.) Use TAB key to navigate results. We'll send your message to the member's eBay Messages inbox and their personal email address. https://www.paypal.com/us/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822. You don’t need to report the seller to us if you bought an item and then received a message from us saying that the listing was removed. Type your question for the seller. Hit submit and your case will be looked at. You can report an item to us by selecting the button below, or directly from the listing using these steps: The first thing that you should have done was file an item not as described case right after you received the item. Once they step in, they will most likely side with you and give you a refund. If you file a report, make your message clear and concise by including everything that happened, but don’t editorialize. All you have to do is click on the link below: Hit report seller; Check on: The seller has violated one of eBay’s policies, click continue. Share best practices, tips, and insights. One for selling bootlegs and the other posting their website. Print or download reports if you want to keep them permanently. Click on either: Seller sent threatening or abusive messages or other. To report a fake email, forward it as an attachment to spoof@ebay.com. Income includes invoiced amounts, so yes including postage. If it is over that you can file a refund request on PayPal up to 180 days from date of purchase. Tip You can also report a buyer from the Resolution Centre - opens in new window or tab, or from your Sold Items list - opens in new window or tab, by finding the order, selecting More actions, and then choosing Report buyer. We created policies to make sure eBay is a safe place to buy and sell. Hopefully someone out there may be able to help. And if taxable then you need to deduct expenses, fees, postage etc. Learn more about false reporting of policy violations. We take all reports seriously, but please make sure your claims are accurate. As a professional eBay seller, you might have already faced cases, where the buyer is the dishonest one. Avoiding buying scams. Sales Reports Plus offers additional features, such as viewing sales by category, selling format and ending time, as well as any unpaid item activity. Report a Concern. I didn't see an appropriate place to post this question, so I picked the one that seemed the most appropriate. You will most likely go back and forth. Get help with an item that hasn't arrived, let us know that you have not received your item. You should only report a seller if you think they're violating our policies, for example: They offer to sell you a listed item outside of eBay; They don't intend to complete the sale; They sent threatening messages or used abusive or vulgar language; They published another member's contact information This is the message you receive after reporting a buyer. Apparently ebay report income over 10,000 but someone at one stage suggested it's dropped to 5,000. I don't want another unsuspecting person to buy this bracelet thinking it is real gold. To report fraud to eBay, you generally need to have the user name as well as a reference number or any other information about the specific listing where the fraud has occurred. If you spotted an item that shouldn’t be listed on eBay, you don’t have to report the seller; just let us know by. Then select the appropriate reason for reporting and click the Report Message button that is displayed at the bottom of the message to submit the report. You can report a seller for different reasons. Member-to-member contact policy overview. Click on either: Seller sent threatening or abusive messages or other. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Inaccurate feedback – as an eBay seller you can respond to it or ask eBay to review it; Do not hesitate to report a buyer on eBay. 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