Its clear the poster is just picking random things that might work, but doesn’t really know how to fix this bug. Also, try these steps: Press and hold the Power button until your iPad restarts. My Create keyboard was working without a problem connected to my ipad pro 12.9", until the latest ios update (11.2.6). When you snap the keyboard together ready for typing a magnet on the oposing face triggers the switch. 🙂. However, this is not true for this problem. I also went into the settings under ‘Keyboards’. Thanks. Resisting your urges to throw the iPad right across the room and flip the table like a madman, you try to keep reconnecting the keyboard see if it somehow gets it to work. My auto update has always been off, yet Apple pushed it through.  Your Lightning Cable may produce a similar error if it is not MFI certified. Most visible on the IPad itself, which had some clearly visible wear spots from the metal. It works fine for about 20-30 seconds then I get a message "This accessory is not supported by this iPad" and then it stops working. It is highly likely that your iPad Pro is unable to detect your Smart Smart Keyboard Folio or Smart Keyboard. You can also choose to pay a visit to, How to Download iOS 11 Beta on iPhone and iPad, How to Fix Screen Rotation Bug with iPhone on iOS 11, How to Remove Music Player from Lock Screen in iOS 11, How to Fix When Screenshot Is Not Working on iOS 11. Try it out! This trick miraculously worked for me after all troubleshooting and even hard resetting my iPad! We found that many of the keyboards that were giving the "This accessory is not supported by this device" message finally stopped working on ay iPad. Yes, you are not the only one who has encountered this problem. Hello. I tried the reboots & ‘rubbing’ the magnets, but didn’t yield any benefit. The Smart Connector (three small pins) on the Apple Smart Keyboard is not forming a clean connection with the corresponding three-pin socket on the side of the iPad Pro. Will never know how that happened, and will see if moving it to the “on” position, stops the issues not only with the message, but also if it restores how well it works as well. Floating Keyboard not working properly. The adapter is obviously compatible! If your iPad does not have a Home button. Thanks Patrick! Mine does not have connector strip, just three pins! Oh well, Apple service centre here I come. If there is no update or if the update did not fix the issue, keep reading. I have been using the Apple keyboard with docking device for at least a month but in the last week I see a message like "Accessory not supported" as I connect the iPad 3G 64 to the keyboard each morning. Sort by Date Votes. Brilliant! If it connects, you will hear a chime as you’re doing this. I bent the magnetic strip so that the middle part (connector) was flush and it completely fixed my keyboard issue. Believe with method try and error I finally discover, that small piece of plastic tape put over this hole on the right in position over keys 9 and 0 (in the craddle groove) makes the keyboard start working. To sum it up in a few lines: There is this little switch somewhere inside located in the top part of the keyboard. Originally had no idea why I was getting the “not supported” message. Thanks, this worked for me too! When iPad Pro smart keyboard is not working, forcing restart can help you out. Restart your iPad Pro. If you re soo disappointed, you can also send feedback to Apple. It didn’t. This applies if your iPad has a home button. +None of this appears to work for me, and the Ipad drains it’s battery really quickly with the keyboard attached. Well, try getting a magnet and then rubbing it against the top part of the keyboard (where the switch lies). You can use any type of magnet, but I managed to find the exact type of magnet used by the user in the original post: which is a neodymium magnet. Save me some bucks! pad pro 2019. As you take out your Smart Keyboard and try to connect it to your iPad, you find that the iPad throws a weird error saying “This accessory is not supported by this device”. If you see an alert, learn what to do. Apple iOS Mac OS X Reports , Help and News, Last updated on May 22, 2020 By Serhat Kurt 53 Comments, Your iPad Smart Keyboard (or Smart Keyboard Folio) is not working? Thanks ever so much, I would have never dared to bend it ever so slightly for fear or damaging anything but as you all suggested it, it worked! Worked like a charm. Your device will either say (a) your software is up to date or (b) there is an update available. This is kind of a basic resort to try firstly for any issue in iOS devices. One of the ways that I have managed to fix this little issue is by following the advice that was posted by a user named iPodge in the Apple Support Community. Maybe because it wasn’t insulated properly it was malfunctioning. Thank u. Cleaned it. ——————-…———————. Thanks, you are amazing! You’re a life saver. It suddenly stopped working, an error message appears on the screen saying “This accessory is not supported by this device.”. Working as I type this now. 1. I cant figure it out.. like on the iPad keyboard??? I called Apple months ago and have gotten the run around. Step 1:  Press and release the Volume Up button. Get that magnet which you were playing about with just a moment ago and rub it on the top part of the keyboard which mates with the guttering. Gracias, vivo en Bolivia y acá no hay soporte técnico. The accessory isn't supported by your device. Firstly, Check if your iPad is Updated. Basically, when you try to snap the keyboard together ready for typing, a magnet on the opposing face is what triggers the switch. Most updates are designed to take up space that can’t be retrieved and to stop certain apps from working. He worked as a Senior Technology Director. He holds a doctoral degree (or doctorate) from the University of Illinois at Urbana / Champaign and a master’s degree from Purdue University. If nothing in this guide has helped to fix the issue, then you can always choose to contact Apple directly and let them know what’s the issue. Put the iPad in the type position. You may find this error surprising since Smart Keyboard is also an Apple product just like iPad Pro. Hi everyone! It worked like magic. Without the keyboard attached the batter seems to last as long as it has in the past. Here is how: If your iPad does not have a Home button: Press and then release the Volume Up button. However, this is not true for this problem. Not sure, but either the magnet or the reset took care of it (so far, so good.) Now I get a message saying "This accessory is not supported by this device." This Accessory not supported message on iPad Following the iOS/iPadOS update, do you see a message that says ‘accessory not supported’ when connecting and using your smart keyboard? But you’re fixed has solved it! If the charging port is damaged, your iPad probably needs service. Still a bit unreliable but now I know how to solve the problem. You should definitely contact Apple if your device is still under warranty. Surface Book Pro Keyboard Not Working ALL NEW FIX 2018 - Duration: 2:59 ... Accessory Not Supported | Top 5 Reasons why this happens and how to Fix | haQ attaQ 314 - Duration: 11:29. Solved my long standing problem a few minutes ago! This is the only solution whatever that has worked despite a pot full of trying. Thank you for posting this fix, it was hopeful to try!! It is important that the connector (or what Apple likes to call “Smart Connector”) which is on the iPad that links the keyboard with the iPad is properly connected. I even took it to the Apple store and they had no idea how to fix it. Magic! They wanted me to buy another one. Any ideas? I complained to an Apple Tech at my local Jump+ (a official Canadian apple reseller and repair shop) and he told me there was a recall for the older iPad Pro smart keyboards especially because of this problem, as long as your keyboard is less than 3 years old. I figured out a possible solution for those who have tried everything. You are a lifesaver, this did the trick for me! Ok” Now if I click OK the message disappears but again comes back after sometimes. It is often a common issue among iPhone, iPad and iPod users and it is not limited to a particular device. Step 2:  Good.  You may check your warranty status. Bend it, cleaned it, and hey presto it is working again. If nothing in this guide has helped to fix the issue, then you can always choose to contact Apple directly and let them know what’s the issue. December 22, 2017 (Updated: September 10, 2020) 3 min read It is very much possible that you have come up against an error message on your iPhone telling you that "This accessory may not be supported". Hi Patrick, It’s April 1st (April fools day) & iv’e had this problem for months then I came across your post & gave your suggestion a go, bent the bar on the keyboard & hey presto it worked, cant believe it I am so happy to have my keyboard back & with such a simple fix. You may or may not have done this already. Press and hold the Home and the Top buttons together until the Apple logo appears. It used to work great, but stopped months ago, and it won’t recognize the keyboard at all. 4. Came back, tried to reconnect the iPad to the keyboard, and voila … no “dingdingdingdingdingding” noise and the keyboard works! Some Charging Accessories Not Working With iPad Pro Magic Keyboard. Unable To Use Keyboard Dock/Accessory Not Supported? **if you have holes on the thin plastic layer that runs close to the connectors put 2 long pieces of tape running from each side of the connector, it instantly fixed my problem. Let your iPad charge for a half hour (if your iPad is unresponsive afterward, learn what to do). I my smart keyboard there was after 14 month small holes in plastic which cover magnetic craddle. So no more connection errors! We would like to touch base with you and check if you're still having problems with your Combo Touch keyboard… Definitely worth asking your official Apple retailer and repair shop about. . Done! This post is still paying dividends. Apple doesn’t care. This website is not affiliated with Apple. Like this, tape=—- connectors….. I think this caused a loose connection and was the reason for my troubles. Thank you Patrick! Patrick! If your iPad doesn't detect your Smart Keyboard Folio or Smart Keyboard or you see an "Accessory not supported" alert on your iPad, make sure there's no debris or plastic covering on the Smart Connector pins on the keyboard or the Smart Connector on the iPad. To do this, just press the home button and the power button at the same time for at least 10 seconds. Thanks man, made someone very happy again! Step 4:  Finally, you should see a small, spinning wheel right at the center of your iPad’s screen before it shuts down. Sadly, the magic fix didn’t work for me. I was about to go bluetooth when I found this suggestion. Unable To Use Keyboard Dock/Accessory Not Supported? You can also choose to pay a visit to your nearest Apple Service Center to see if they fix it, especially if your device is still under warranty or Apple Care. I’ve had my iPad and keyboard for at least 4-5 years. The rest of the magnetic strip is a little bowed out (still magnetically stuck) but the keyboard is responsive now! So happy!!! I recently had this same problem and none of these fixes worked for me. In this article, we are explaining why you’re seeing this alert message and further what you can do to fix the problem. left stuck covering the connection pins. It could be something wrong with your charger, not … This removes the humongous keyboard that takes up half the screen, and adds QuickType for even faster typing. You can proceed to press the On/Off/Sleep button once again to turn it back on. Do not worry, you will not lose any content. For folks with problems on Apple’s Smart Keyboard and iPads, try remagnetizing the magnets! My keyboard would work spasmodically and couldn’t work out why so tried doing what you suggested and even though I couldn’t see any real bowing it worked. Could someone please clarify the bending process? Now the big question is “how do you fix it”? Thanks so much for whomever posted this! So the problem lies with the switch and its magnet where it has lost its magnetic strength. Nothing has worked for mine either, and it stopped working around that 12.2 update as well. Holy moly, thanks Patrick! Release them when the Apple logo appears on the screen. Thanks a lot! Then insert it into your iPhone or iPad and check if the “This Accessory May Not Be Supported” doesn’t appear again. Voila! Try gently cleaning the Smart Connector pins and contacts. Per the link above, it appears you rub the magnet on the keyboard itself, not the edge of the iPad like I thought. 🙂. Patrick your a star, thank you. Daring to bend the connector strip so as to “push the middle pin” towards the connectors seemed to solve the issue. I sporadically started getting the “not compatible” message and as of yesterday the Apple Smart Keyboard stopped working. Your Lightning Cable may produce a similar error if it is not MFI certified. Just make sure you can either read the serial # or have the original box with the serial number. I used a neodymium magnet, BTW. After reading your response, as you indicated, I checked my settings > accessibility > keyboards, and the selection button for using an external keyboard was in the off position! Patrick Walker’s solution fixed my long-standing keyboard issue as well. Here are some ways to fix it: Clean the contacts on the keyboard and iPad Pro ; Remove the Keyboard, restart your iPad Pro, reconnect the keyboard Unfortunately the new apple key board also started giving the same problem. So I left the magnet sit in the galley on my keyboard and walked away for a little bit. Long may it last. I’m really tired of i5 all now,I did ask if I could upgrade and pay the difference in money for a manic keyboard which apparently has a stronger folding system but I was told that option was not possible as it had to be Like for Like,so it looks like I have to manage with this 4th model and if this becomes a problem I don’t know where I go from there. This is a great solution. Lightly sanded connectors. I have a 2nd gen 2017 version iPad Pro 12.9 with the Smart Keyboard. Patrick Walker. They make money out of it. As usual replaced the key board on advice of apple. I decided that the contacts must not be touching the smart connector properly so i looked closely and found that the magnetic strip with the contacts was slightly bend so the area with the contacts was bowed ever so slightly away from the ipad. I was about to head to Apple Service Center when I saw this post. It’s important to keep your iPad updated regularly. Using the keyboard to type this review. Hi Jayne, you may set the option of full keyboard access as “On”. I had all all this nonsense with my iPad Pro and its keyboard after about a years use. Step 2:  Next, keep holding the button down until you see the “Slide to Power Off” screen on the iPad. Unfortunately, this did not work for me. Many iPad Pro users are reporting this problem. The unwanted dirt on the connector can cause issues regarding “This accessory is not supported by this device.”. THANK YOUUU. Very frustrating. You need to follow different steps. All it takes is just going into the, You can actually have a look at Apple’s page regarding, One of the ways that I have managed to fix this little issue is by following the. There are several reasons why you might see this alert or similar alerts on your iPhone, iPad, or iPod touch. Update and try once again. More often than not, updates are rolled out to fix certain bugs and issues especially like when your iPad Pro’s Smart Keyboard says “This accessory is not supported by this device”. Bent the connector strip until the contacts were mating properly. Much more since the last software update 12.3.1. Of course I can’t recommend everyone goes and bends their keyboards, and please don’t use too much force, but if you are desperate and none of these other things have helped then maybe it’ll be worth giving it a try. This error message may usually occur when the accessory you are using isn’t MFi certified. Check your connections. I cleaned and bent the magnet strupe, but notering worked out. Your iPad Pro iOS software is somehow malfunctioning. Just bend the connectors a little bit towards the iPad connectors, and now it works every single time. A diagram of WHERE the magnet might lay in the keyboard head would be useful, or will a magnetic stick to the relevant spot? There was some tiny metallic pieces in the magnet strip above the “1” key. The slight bending of the connector worked. Use clean clothes or a wiper to clean off the connector, … Apple, alas, is a collection of thieves…with poorly produced products…but…your solution worked well…Thank you, Mr. Roberts! Apple is going to cover repair costs for its Smart Keyboard iPad accessory for longer than the typical one-year warranty. Several accessories, e.g., lightning USB cables, Keyboards, chargers, bluetooth accessories, may not work properly and cause this. These suggestions are not great. Magnet flux is restored and the final act of snapping the keyboard to typing position should activate the switch. If your iPad doesn't detect your Smart Keyboard Folio or Smart Keyboard or you see an "Accessory not supported" alert on your iPad, make sure there's no debris or plastic covering on the Smart Connector pins on the keyboard or the Smart Connector on the iPad. You can release the buttons the time you get to see the Apple logo appearing. 1. I have to tell you, that the force reset as my IPad has a home button worked for me, saved me 160 bucks is what quote i received from apple, and 25 minutes talking with Tech Support. This website uses cookies. Genius solution. I wonder why apple has no knowledge-base on this. It worked. If you are using a third-party accessory, you may … Another little go-to method is to simply restart your iPad by turning it off and then back on again. As usual no help from apple except buy a new one. I have been using the Apple keyboard with docking device for at least a month but in the last week I see a message like "Accessory not supported" as I connect the iPad 3G 64 to the keyboard each morning. Told me to buy a new one. Then release the buttons. Since the rest my board is totally useless. Taped over the slight silver showing on the strip. Also run the magnet along the strip that connects to the ipad that would be seated above the 1 and 2 key when in position for typing. Plus, I have never dropped it before. Mine was (barely) and I got a new Smart Keyboard for free. Which is very frustrating considering I spent $160 for this keyboard and only got a year’s use out of it before it started messing up! Grab the bottom left and right corners of the iPad and without removing it from the slot above the numbers, slightly wiggle it back and forth so that the contacts rub against each other just a bit. Keeping the Smart Connector Clean & Connected. I Washington abortó toda die. Step 1:  Firstly remove your keyboard from your iPad. Your accessory may cause this error message because something went wrong when you tried to plug in and use this accessory. Only recently have I been getting the “assessors not supported” message, and my keyboard begun not working sporadically. Stacey Butler is a tech writer at macReports covering news, how-tos, and user guides. Bending it worked for me too! Tagged With: iPad Pro Keyboard, Thank you for the keyboard trick a little wiggle goes a long way. I’ve had months of frustrating removing and replacing the keyboard, restarting my iPad. Cleaning of magnetic connectors has been suggested. You can get a Genius Bar appointment and see if the … Jun 24, 2010 . Tried solution you provided. Tuesday May 12, 2020 3:13 pm PDT by Juli Clover. You can turn off your iPad Pro by going to Settings > General> Shut Down. THANK YOU! Then turn on your device. I did the magnet trick (#3) and the clear the debris from the smart connector using compressed air (#4) and am no longer getting the error!! I have been using the Apple keyboard with docking device for at least a month but in the last week I see a message like "Accessory not supported" as I connect the iPad 3G 64 to the keyboard each morning. Here's when these alerts might appear: Your accessory is defective, damaged, or not Apple-certified. Fast forward to this school year we have had 12 smart keyboard issues. Now, they’ll be free for up to three years. By navigating around this site you consent to cookies being stored on your machine. Combo Touch iPad 7th Gen Accessory Not Supported, BLE is not connecting. I’ve yet to read up on an update that necessary. I pressed down on the two ends of the strip to try to push the connector up (towards the connector on the iPad). I called Apple support which was no help at all. You can check this easily by going to Settings > General > Software Update. If charging cable is normal, maybe it’s not the reason for iPhone accessory not supported. Grateful to be able to use my ipad smart keyboard again! Regarding keyboards, Apple is servicing the iPad Pro Smart Keyboard for up to three years. Hardware Keyboard briefly appeared. 1. Then it reappeared. If you see an ‘Accessory may not be supported’ alert. After listening to my friend's suggestion to update iOS to the latest version, the problem that accessory may not be supported on iPad is … Having been in a similar situation and understanding the fragility of Apple’s shitty products, in this guide, I’ll show you a few ways that you can try and fix when your iPad or iPad Pro’s Smart Keyboard shows the “This accessory is not supported by this device” error. I will see an Apple Genius person when I am next in a city that has one. Make sure that you properly connect your keyboard to your iPad Pro with the Smart Connector. Unable To Use Keyboard Dock/Accessory Not Supported? Again, much thanks to you! Then go ahead press and hold down on the On/Off/Sleep button that is located to the top right-hand corner of your iPad. Then it disappeared again, followed by the message Accessory Not Supported by this Device’. Sometimes, that did not work and we had to swap them a brand new keyboard. If you are the one using a smart keyboard in your iPad pro, keep the smart connector clean. Likewise, you may get also “this accessory may not be supported”. I wanted to leave a comment because I am ecstatic. Done! . Then it disappeared. Restoring the magnetic link – I’ve come across this before. Make sure that nothing is covering (dirt, debris, lint, plastic, paper, etc) connection pins. To renew a weakened magnet, carefully bring it in contact with a neodymium magnet–just rub it against the magnets on … I detached the keyboard and reattached. I am now on my fourth iPad folio keyboard 11” . Buy a rare earth magnet and run it on the strip above the 1 and 2 key (make sure the iPad is nowhere near the magnet) on the keyboard. You can also try using a gently blowing air directly into the connectors to remove the debris. To do this, just press the "Home" button along with the "Power" button and hold them approximately for 10 seconds. This problem has plagued men for 6-8 months, two minutes of work with the magnet and it works like brand new. If you have had no issues with the keyboard in prior iOS and are noticing this after the recent iOS/iPadOS update, try to reboot your iPad and see if it solves your issue. Comment document.getElementById("comment").setAttribute( "id", "a99850421cd93cb375916bfc6e9ee3d2" );document.getElementById("b0d863ee8c").setAttribute( "id", "comment" ); ✔️ Bi-Monthly ✔️ Freebies ✔️ Ad-Free ✔️ Unsubscribe Instantly. The past about to head to Apple Service Center when i am ecstatic i started! Force reset is completely different from how you normally ipad keyboard not working accessory not supported your iPad 's Smart keyboard stopped working altogether so! Button: press and hold down the Power button ( side or top ) until you see an ‘ may. Current keyboard is not supported by this device. disconnecting the keyboard attached batter... 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